What qualifies?
At Toputure, we offer a Price Match Guarantee to ensure you always get the best value when shopping on our official website. If you find the same product at a lower price from an eligible retailer within 60 days of your purchase, simply contact our customer service team with valid proof, and we’ll refund you the difference.
- Applies to the same product, same model and specs purchased from the Toputure official website(Toputure.com).
- The item for price matching must come from a qualifying website or platform, the compared price must include shipping, and the product must not appear on the exclusions list.
- The request must be submitted within 60 days of the original purchase date.
How to Request a Price Match?
Step 1: Find a Better Price
Identify the eligible, lower-priced product you wish to price match on Toputure.com or a qualifying retailer's website.
Step 2: Apply for Price Match
Provide us the active link showing theexact matching low-priced item, thescreenshot of the product page displaying the lower price, and your location to help@toputure.com.
Step 3: Get Your Refund
We will take 1-3 working days to walkyou through the process. Once validated,we'll complete your purchase.
What Toputure.com Won't Match？
- Corporate (B2B) prices and quotes; Commercial quantities and pricing (e.g., a reduced price not available to the public);
- Out-of-stock, pre-sale, or discontinued items;
- Overseas models & color variations that are not available locally (e.g., from parallel importers and grey market distributors);
- Commercial quantities and pricing (e.g., a reduced price not available to the public);
- Prices where an item is part of a package or bundle;
- Pricing errors that are lower as a result of an error by the retailer (e.g., technical issues, misquoted prices);
- Cashback, credit card/payment method rebates, and coupon offers (e.g., cashback or reduced price requiring a coupon or electronic codewords);
- Stock liquidations (i.e., clearance products or goods sold by a business placed into receivership);
- Affiliate promotions that are promoted on behalf of a retailer;
- Flash sales lasting less than 12 hours and “doorbuster” sales;
- Marketplace sellers and drop shippers;
- Interest-Free and Finance offers where the payment method is part of the condition of a price;
- Offers and promotions where loyalty points may make up a component of the payment;
- Products sold by non-authorized distributors;
Need More Help?
Need Help? We're always here for you. Questions about fitness equipment or your order? Got a great idea? We’re all ears!Email: help@toputure.com Service Hours: Mon–Fri | 9 AM–7 PM (CT)Outside of business hours? No worries— just fill out the contact form and we’ll get back to you as soon as possible.
FAQ
How long do I have to request a price match?
How long do I have to request a price match?
You can submit a price match request within 60 days of your original purchase date from Toputure.com.
What products are eligible for a price match?
What products are eligible for a price match?
The product must be the same model with the same specifications as the product purchased from Toputure.com. The lower-priced item must also be available from an eligible retailer and meet all Price Match Guarantee requirements.
What proof do I need to submit?
What proof do I need to submit?
Please provide the active product link, a screenshot showing the lower price, and your location. Send these details to help@toputure.com so our customer service team can review your request.
Does the lower price need to include shipping?
Does the lower price need to include shipping?
Yes. For a price comparison, the qualifying price must include shipping costs. Additional fees or costs may affect whether the lower price qualifies.
How long does a price match review take?
How long does a price match review take?
Our customer service team typically takes 1–3 business days to review your request and guide you through the process once all required information has been provided.
What types of prices are excluded from the Price Match Guarantee?
What types of prices are excluded from the Price Match Guarantee?
Prices that are not publicly available, including B2B pricing, commercial pricing, private offers, and special quotes, are not eligible for a price match.
Do I need to purchase the product from Toputure.com to qualify for a price match?
Do I need to purchase the product from Toputure.com to qualify for a price match?
Yes. The Price Match Guarantee applies to products purchased directly from the Toputure official website. You must provide valid proof of purchase when submitting your request.
Who should I contact if I have questions about a price match?
Who should I contact if I have questions about a price match?
For questions about your Price Match Guarantee request, contact our customer service team at help@toputure.com. Please include your order information and the lower-priced product details so we can assist you more efficiently.
